Return, Refund & Replacement Policy
Overview
At Futuremark Publication Pvt. Ltd., we take utmost care to ensure that every order is carefully packed and the correct product is delivered to our customers.
1. Wrong Product Delivered
If you receive a different product from the one you ordered, you may request a replacement.
For example, if you ordered one Quran/book/product and received a different title, edition, or product, please contact us within 48 hours of delivery.
To process your request, you may be required to provide:
* Order ID
* Clear photographs of the product received
* Unboxing video, if available
* Photographs of the shipping label/package
After verification, if the mistake is confirmed to be from our side, we will arrange a replacement with the correct product.
2. Damaged or Defective Product
If your product is received damaged, defective, or physically damaged during transit, please contact us within 48 hours of delivery with clear photographs and/or an unboxing video.
After verification, we may provide a replacement or another appropriate resolution, depending on the nature of the issue.
3. Change of Mind / Customer Preference
If you receive the exact same product that you ordered, but later decide that you do not want it, do not like it, ordered it by mistake, or have simply changed your mind, we will not accept the return, refund, or replacement request.
For example, if the customer orders a particular Quran or Islamic book and receives the same product as ordered, the customer cannot request a return or refund simply because they no longer want the product.
Such requests will be considered customer change-of-mind requests and will not be eligible for return, refund, or replacement.
4. Incorrect Order Details
Customers are requested to carefully check the product name, edition, size, quantity, variant, and other product details before placing an order.
If the correct product is delivered according to the order placed by the customer, we will not be responsible for a return or refund arising from the customer’s incorrect selection or change of preference.
5. Refunds
Refunds will only be considered in cases where a refund is specifically approved by us after verification of the issue.
Where applicable, the refund will be processed through the original payment method or another suitable method, as determined by us.
6. Verification of Claims
All return, refund, and replacement requests are subject to verification.
We reserve the right to reject a claim if the product delivered matches the customer’s order or if the provided information/evidence does not support the claim.
7. Important Note
We strongly recommend that customers record a clear unboxing video at the time of opening the package, especially for high-value orders. This may help us investigate and resolve any wrong-product or damage-related claim more efficiently.
By placing an order on our website, the customer acknowledges and agrees to the terms of this Return, Refund & Replacement Policy.